What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Downgraded - Form Disabled

    Asked by navigatortruckinsurance on May 19, 2017 at 12:16 PM

    Hello,

     

    It looks like my account was downgraded, and form disabled. I applied all the requested updates to our ACH form, as you requested. It's now encrypted, signature collected, and permission/authorization confirmed with the customer. Can you please re-upgrade my account and enable my form?

     

    Thanks! 

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    JotForm Support Manager

    Answered by Jeanette on May 19, 2017 at 01:03 PM

    On May 12th we sent you a warning message about the form, but  never heard from you. Thus the system canceled and downgraded the account.

    But after checking you comply with all the required elements to collect bank account info, I have reactivated the account and created a new subscription as per your request.