What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    It keeps saying this form is disabled but it's set to enabled in settings

    Asked by astewart1 on May 19, 2017 at 02:06 PM

    Trying to send out a form but it wont stop showing to be disabled

    Page URL:
    https://form.jotform.us/71385510868160

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 19, 2017 at 03:13 PM

    I have checked the status of your account and I see that it is on autosuspension status. This is what's causing your forms to show disabled whenever you access it. When I checked your account to find what triggered the suspension, I found out that there are forms in your account that have a field(s) or text(s) guilty of violating our terms.

    Please note that collecting of sensitive information such as login passwords in our forms is prohibited.

    Terms-of-Use

    We have an anti-phishing tool that scans every form and marks any form suspected of phishing activity then suspends the account that owns it after.

    I have removed the said fields and texts from your forms and reactivated your account.

    Please feel free to contact us again anytime if you have other questions or concerns.

    Thank you.

  • Profile Image

    Answered by astewart1 on May 19, 2017 at 05:25 PM

    It's still showing as disabled for me- This is our internal company information. These are our company owned accounts. Not trying to hack anyone, just was hoping to collect their updated info more easily since their are over 60 different property accounts on our business manager. I will do it another way I guess. thanks. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 19, 2017 at 06:18 PM

    As we understand that the information you are trying to collect will only be used internally (in your business), we would like to apologize, however, we also have terms and policies that we need to implement.

    With regards to your form showing disabled again. The revision history of the form, http://www.jotform.us/form/70875560268162, shows that there are recent changes in the form that lead to it being marked again. I have deleted the guilty fields again from that form and reactivated your account.

    Thank you.