My forms as been closed but I'm below my quotas of submission

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    Asked on May 19, 2017 at 02:16 PM


    This is urgent. My forms as been closed and I'm below my quotas of submission;

    Can you open it again please

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    Answered on May 19, 2017 at 03:22 PM

    Sorry for the inconvenience.

    I checked your account and I can see that you have 109 submissions. Free user has a limit of 100 submissions and that's the reason why your form over quota. 

    I recalculate your submissions counter and it is now shows 10 submissions. I have now activated your account and it is now working properly.

    Hope that helps. If you have questions, please let us know. 

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    Answered on May 19, 2017 at 06:19 PM

    Thank you very much for your help!!