What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting a Form not found error on new form

    Asked by praetas on May 19, 2017 at 03:50 PM

    Hi, I just made a new form here: https://form.jotform.com/71385808394164

    When I try to preview it I get the error "Form Not Found" and "This form is disabled."

    Can you please help?  Thanks!

    Page URL:
    https://form.jotform.com/71385808394164

  • Profile Image
    JotForm Support

    Answered by Kiran on May 19, 2017 at 04:41 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that the form http://www.jotform.us/form/71385808394164 is having a password which is not allowed with JotForm. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    I have now removed the guilty field from the form and activated your account. You should be able to view the forms normally. Please refrain from adding such fields to your forms to avoid any further suspensions on your account.

    Thank you!