What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Using stripe from Jotform, then want it to add contact to Mailchimp

    Asked by WickedWellBeing on May 22, 2017 at 02:11 AM

    I have a form, that takes a stripe payment, then once that payment has gone through, I want the jotform name added to Mailchimp.  This works with paypal, but for some reason doesn't seem to be working with stripe.


    Any ideas?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 22, 2017 at 03:01 AM

    I cloned your form and tested, but I wasn't able to replicate this issue. Payment is showing on Stripe and contact is created on Mailchimp.

    I understood that the Mailchimp is not working for you but did you receive a payment on Stripe?

    Could you please confirm.

    Thank you!

  • Profile Image

    Answered by WickedWellBeing on May 22, 2017 at 01:35 PM

    The stripe payment definitely came through, it worked for the first couple then didn't for the next 70

  • Profile Image
    JotForm Support

    Answered by Kiran on May 22, 2017 at 03:02 PM

    I have also tested a form with both Stripe and Mailchimp integration and see that it is working fine at my end. Could you try removing the MailChimp integration on the form and then try integrating it again to see if that works? If the issue still persists, you may give a try generating a new API key for Mailchimp. Please check the article from MailChimp to find/generate API key.