What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not see the random value generator widget on my forms

    Asked by nelsonaponte on May 22, 2017 at 07:40 AM
    Unfortunately, the problem, just like the widget seems to be random. We hadn't had the issue in a few months.

    I'm sorry for misinforming you, the form is called "Airport Transfer Version" and the field is Resv ID, although I can't seem to find the field in the form, but it actually works. If you can also help me figure out why we can't see the field, that'd be great.

    Same happens with the "Comprehensive Reservation System", the Resv ID field is the randomly generated number (which hasn't failed) but I can't see it in the form.

  • Profile Image
    JotForm Support

    Answered by candy on May 22, 2017 at 07:59 AM

    Hello again,

    I have tested the form on your side and I have cloned your form named "Airport Transfer Version" on my side in order to test it. As my deep investigation, I have found a Random Value Generator widget on the form, finally.

    It seems that you have injected some CSS codes in order to hide it. When I have deleted injected CSS codes from the form, I have found it in the builder as you can see the screenshot below:

    Please delete following CSS codes in the CSS editor:

    #id_36 {

        display : none;

    }

     

    You have the same problem in your form named "Comprehensive Reservation System". Please delete the following CSS codes in order to see the Random Value Generator widget on the form:

     

    #id_38 {

        display : none;

    }

     

    This is the reason why you can not see the widget on the form.

    I hope this helps.

    If you need further clarification, let us know.

     

    Thanks.