What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is it possible to change a username?

    Asked by EvanBerrett on May 22, 2017 at 09:50 AM

    The account I have with JotForm is now being used by multiple people as part of a more business-related function. I'd like to change the Username if possible because it shows up in custom URLs. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 22, 2017 at 11:34 AM

    Yes, it is possible to change your username, in order to check if the username you would like to use is available, please go to our sign up page, once you enter the username you will know if it's available or not. 


    Once you're sure the desired username is available, please provide us with that so we can proceed with the change on our end. 

    We'll wait for your response. 

  • Profile Image

    Answered by jakebrowne on May 22, 2017 at 12:14 PM

    Hey Kevin,

    I asked in a thread but can't seem to find it - can our name be changed to TheGrowOff? It's available!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 22, 2017 at 01:20 PM

    Hello jakebrowne,

    It seems one of my colleague have already changed your account username to "TheGrowOff" and responded to you on the following thread:  https://www.jotform.com/answers/1150948-I-would-like-to-change-my-account-username#1

    Please sign out from your account and then sign in again with your new username.

    Thank you!

  • Profile Image

    Answered by EvanBerrett on May 22, 2017 at 02:17 PM

    Thanks for the response. We would like to get our Username changed to EMCity; it appears to be available.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 22, 2017 at 02:28 PM


    Your username  has been changed now, please check on your end and let us know if you have any question.