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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message: "Oops! Form not found: 60735831037353"

    Asked by Otherplace on May 22, 2017 at 11:59 AM

    Hi,

     

    I'm getting the error message "Oops! Form not found: 60735831037353" whenever I try to make a submission to this form: https://form.jotformeu.com/Otherplace/company-pass-submissions-2017 

     

    The form has been working fine for the last 6 weeks or so and has had 622 submissions so far. Is this a temporary error with JotForm or is there something wrong with the form itself? How do I fix it?

     

    Thanks!

    Hannah x

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    JotForm Support

    Answered by AIDAN on May 22, 2017 at 12:00 PM

    Please note that our developers have fixed the issue. If the problem persists upon trying again, please get back to us.

    Apologies for any inconvenience.

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    Answered by Otherplace on May 22, 2017 at 12:03 PM

    Hi Aidan,

     

    Thanks for your prompt response. Unfortunately I'm still getting the same error... Any ideas?

     

    Hannah x

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    JotForm Support

    Answered by AIDAN on May 22, 2017 at 12:08 PM

    Hmm, that could be due to a delay between implementing the fix and having it in effect throughout all the forms.

    I have cleared your forms cache just in case. Could you please try again after a moment and get back to us if you still have this issue?

    Again, please accept my apologies for the trouble.

  • Profile Image

    Answered by Otherplace on May 22, 2017 at 12:18 PM

    It's working! Thanks so much.

     

    x