Error message: "Oops! Form not found: 60735831037353"

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    Otherplace
    Asked on May 22, 2017 at 11:59 AM

    Hi,

     

    I'm getting the error message "Oops! Form not found: 60735831037353" whenever I try to make a submission to this form: https://form.jotformeu.com/Otherplace/company-pass-submissions-2017 

     

    The form has been working fine for the last 6 weeks or so and has had 622 submissions so far. Is this a temporary error with JotForm or is there something wrong with the form itself? How do I fix it?

     

    Thanks!

    Hannah x

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    AIDAN
    Answered on May 22, 2017 at 12:00 PM

    Please note that our developers have fixed the issue. If the problem persists upon trying again, please get back to us.

    Apologies for any inconvenience.

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    Otherplace
    Answered on May 22, 2017 at 12:03 PM

    Hi Aidan,

     

    Thanks for your prompt response. Unfortunately I'm still getting the same error... Any ideas?

     

    Hannah x

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    AIDAN
    Answered on May 22, 2017 at 12:08 PM

    Hmm, that could be due to a delay between implementing the fix and having it in effect throughout all the forms.

    I have cleared your forms cache just in case. Could you please try again after a moment and get back to us if you still have this issue?

    Again, please accept my apologies for the trouble.

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    Otherplace
    Answered on May 22, 2017 at 12:18 PM

    It's working! Thanks so much.

     

    x