What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    downgrade plan

    Asked by jessinglis on May 22, 2017 at 07:03 PM

    Hello, I would like to downgrade our account from Bronze to the Free Starter account, but when I went to do that it asks me to cancel it. I don't want to cancel our account though, I still want to access it, but as our event is over for a year, we don't need to have that many monthly submissions available. Can you please let me know what I can do to downgrade but not cancel. Thanks!

    Page URL:
    https://www.jotform.com/myforms

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    JotForm Support

    Answered by Aury on May 22, 2017 at 09:27 PM

    Hello,

    As requested, I have cancelled the Bronze monthly subscription effective at the end of the current billing cycle, the account will be downgraded to Free status and you will not be charged anymore.

    If you have additional questions, please let us know.

    Regards.