downgrade plan

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    jessinglis
    Asked on May 22, 2017 at 07:03 PM

    Hello, I would like to downgrade our account from Bronze to the Free Starter account, but when I went to do that it asks me to cancel it. I don't want to cancel our account though, I still want to access it, but as our event is over for a year, we don't need to have that many monthly submissions available. Can you please let me know what I can do to downgrade but not cancel. Thanks!

  • Profile Image
    Aury
    Answered on May 22, 2017 at 09:27 PM

    Hello,

    As requested, I have cancelled the Bronze monthly subscription effective at the end of the current billing cycle, the account will be downgraded to Free status and you will not be charged anymore.

    If you have additional questions, please let us know.

    Regards.