Why is my form disabled?

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    slwalston
    Asked on May 22, 2017 at 08:29 PM

    My form has been disabled. Can you correct this?

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    ashwin_d
    Answered on May 22, 2017 at 10:58 PM

    Hello slwalston,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Tupperware online order form" has fields asking for customer's credit card number which makes it suspected of being used for phishing.

    Please note that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related fields and activated your account again. Your form is back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!