What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not publishing yet

    Asked by SUSSETTE on May 23, 2017 at 07:04 PM
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    JotForm Support

    Answered by jonathan on May 23, 2017 at 10:07 PM

    I test your forms and all can be published at this time.

    Example,  https://www.jotform.me/form/60172439949465

    Please provide more details about the problem if in case I was checking the wrong issue.

     

  • Profile Image

    Answered by SUSSETTE on May 26, 2017 at 02:43 PM
    Can you pl let me know asap how can i do initial for the contract the
    customers and the credit cards trying to play with the contracts.
    Sincerely,
    Sylvia
    201-707-7756
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 26, 2017 at 03:27 PM

    I am not quite sure what you are looking for.  If you are trying to collect credit card numbers, we do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization