What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel my subscription

    Asked by kruggles on May 23, 2017 at 11:27 PM

    I would like to cancel my subscription and have my latest fee reimbursed.  I tried to cancel online, but received a message that my subscription could not be cancelled and to contact customer service.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 24, 2017 at 03:30 AM

    Hello kruggles,

    I did check your account and found that your bronze monthly subscription is already cancelled and refund for your last subscription payment is also processed. It seems one of my colleague has already taken care of your account issue and responded to your email.

    Please allow 7-10 days for the amount to reflect in your account.

    Thank you!