What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The event has ended and we will not be using our account until next year, is there a way where we can make the account dormant and reactivate?

    Asked by Smithhighlanddance on May 24, 2017 at 05:46 AM
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    JotForm Support

    Answered by Nik_C on May 24, 2017 at 06:53 AM

    You can leave your account as it is and it will be dormant until you decide to re-use it.

    Just let us know what would you like to do with your subscription since I see your account is under the Bronze plan at the moment (paid today 5/24/17).

    You can downgrade your plan now, which will cancel the subscription when the current subscription period ends which is 24th of June, or we can refund the last payment and set your plan to Free immediately.

    We'll wait for your response.

    Thank you!