What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are trying to upgrade

    Asked by MetropolitanSchoolOfTheArts on May 24, 2017 at 11:55 AM

    We want to upgrade our account and it keeps freezing the system.

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    JotForm Support Manager

    Answered by Jeanette on May 24, 2017 at 12:37 PM

    Your account is currently in the Premium plan (equivalent to Bronze)

    Order:  INT161209-1111-84723B
    Created:  Dec 9, 2016 2:31:28 PM UTC

    Are you looking for to upgrade to Silver? We can help you make the switch, just confirm the plan and the billing cycle you wish (monthly, yearly or biyearly)