What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is our account out of forms?

    Asked by floridacoasteq on May 24, 2017 at 12:42 PM

    We received notification that our account is out of forms. Are you telling me that we have had 10,000 form views? How is a view different than a form fill? Based on your system, we had 18 form fills recently. That is nowhere near 10,000.


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    JotForm Support

    Answered by BDAVID on May 24, 2017 at 02:32 PM

    A form view is any type of loading the form, through it's direct link, or the page where it is embedded. The view limit can increase when you embed your forms in a page with a high traffic. You may refer to this guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    You can also check where the views come from through the Form Analytics: https://www.jotform.com/help/425-Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info 

    Let us know if you have more questions.