What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Name field doesn't appear due to the set condition

    Asked by racheldowdie on May 25, 2017 at 06:53 AM

    Hi

    I am trying to set a condition where if someone clicks on decline, 'Total of guest'/Names'/'Email' and the 'Submit' buttons appears but for some reason the 'Names' box doesn't appear.

    Could you let me know how to fix this please?

    Thanks

    Page URL:
    https://form.jotformeu.com/71003806616348

  • Profile Image
    JotForm Support

    Answered by amy on May 25, 2017 at 08:33 AM

    Hi,

    I cloned your form on my end and I checked your conditions. Due to one of your conditions, the "names" field cannot be displayed. Please check this one:

    After you save this condition, the result will be like in the .gif image:

    Please give it a try and if your problem persists, let us know.

    Thank you.

    Kindest Regards

  • Profile Image

    Answered by racheldowdie on May 25, 2017 at 09:15 AM

    Thanks. That worked but now if someone clicks on that they are attending and only one person, the 'Names' box still shows, which shouldnt. What condition do I need to set so that this doesnt happen?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by david on May 25, 2017 at 11:21 AM

    If you simply want to show the respondent name field when decline is checked, you would set up the following condition:

    If that is not what you were looking for, please elaborate on which field should be shown and when the field should be shown.