I have got submissions without payment

  • Elisabeth
    Asked on May 25, 2017 at 8:24 AM

     

    Hello,

     

    I have received a few (several?, not sure how many…) e-book orders through JotForm & WooCommerce without the money for the orders going to PayPal or my bank account.

     

    Any thoughts on where the customers’ money is going and how we can fix this?

    Thank you,

     

    Elisabeth K. Fisher
    elisabeth@elisabethklein.com

     

  • Helen
    Replied on May 25, 2017 at 10:42 AM

    Hey Elisabeth,

    Thank you for contacting us.

    I have checked your form and realized that your Payment field "Your Choice" is not required. So, people can submit the form without filled this field and not purchased for you.

    So, these submissions from the users that submit the form without filling payment field. I can suggest you make required to your payment field.

    I have got submissions without payment Image 1 Screenshot 20

    I hope it helps. Please let us know if you need any further assistance.