What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It says "autosuspended" when I try to log in

    Asked by Leslie  on May 25, 2017 at 06:54 PM

    Please help me resolve ASAP! I must get this form live as soon as possible and was going to work on it now! 

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    JotForm Support

    Answered by BDAVID on May 25, 2017 at 09:34 PM

    We apologize for the inconvenience, your account was suspended by our phishing system. I checked your forms and they do not violate our terms of use. However, in the following form: http://www.jotform.us/form/61226731741148 

    You are using the word "password" in the "Family password for pickup" field, please change that label to something like "Family secret word for pickup", as that is what caused our phishing system to suspend your account.

    Let us know if you have more questions.

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    Answered by Leslie301 on May 25, 2017 at 10:43 PM
    Thank you so much!!!