Why is my question not being answered?

I have requested information on my account about 1hr now and no response. Can you respond please De...S Sulli...n Thx :)

Are you referring to your question https://www.jotform.com/answers/1155234-? If so, this question has already been answered a few minutes ago. Please be noted that all the questions will be answered in the order they come in and as assigned.

If you are referring to a different question, please let us know. We will be happy to assist.