What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to change name of the account?

    Asked by kelmar2290 on May 26, 2017 at 12:45 PM

    Hi my name is Jessica Medley. I am the new office manager and user of this account. I need to know how to get Kelly Maria's name off the account and mine on it. I would need to also be able to access her files.

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    JotForm Support

    Answered by Kiran on May 26, 2017 at 01:51 PM

    Do you want to change the account username or change the account email address? If you want to change the account username, please provide us with any 3 choices in the preferred order so that we can change it for you.

    If you want to change the account email address, you may change it from the account profile settings. Once you are logged into the account, you should be able to view the submissions and files uploaded without any issue. 

    Hope this information helps!