Upgrade to Silver plan

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    Asked on May 27, 2017 at 08:17 AM

    Following your introduction of an advertising banner which obscures the Send button on my websites, I have no option but to upgrade all my websites so that I can get it removed.  Feels like I've been held to ransom - "pay up or we won't remove the banner"!

    I have about 60 websites at present and have set each up with separate accounts in order that each has its own email.

    Presumably I'll need to upgrade to your Silver plan which provides for up to 100 forms. However, when I have done this, how do I upgrade each website account?  Hopefully can be done on an account by account basis and won't require me to move my existing 60 forms to a single account.  The latter would require that I'd have to create defined email details for each one (how?), effectively creating a new form for each one, and then remove and replace/republish each new form into my website software, including resizing and reconfiguring for each separate website page. This would involve about 30 hours work.

    Please advise urgently


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    Answered on May 27, 2017 at 02:04 PM

    We understand that it may seem like a lot of work for you and we would like to apologize if you feel that way. However, I'm afraid that the best solution for your concern would still be transferring all your form to a single account since an account cannot share its upgraded status (limits) with another account.

    With this solution, you don't need to re-create your forms to the upgraded account. You can just open a thread (using the account that owns the form) requesting to transfer the form to your main (paid) account. By doing this, all the existing submission data of the form will also be transferred to the main account. Since it will be the same exact form, there will be no need for you to replace/republish the forms on your websites.

    The last thing that you need to check now is the email address that is set as a recipient of the email notification set up in your form. Normally, the email address that was set to receive the email notification on the form before it was transferred would still remain the same, but I would still suggest double-checking this to make sure.

    I hope the information above will lighten things a bit for you. If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.