What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended again??

    Asked by mitchellsmall on May 27, 2017 at 05:56 PM

     I removed all references to password and credit card data on my forms


    Please unlock my access again..


    We are using jotform for presentation purposes at this time and hope to incorporate it into our site processes but we cannot proceed with your product if we cannot use it. I have a presentation tomorrow morning and need access to the forms I created please. Alot of thought went into these forms and I would hate to have to recreate them



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    JotForm Support

    Answered by jonathan on May 27, 2017 at 07:03 PM

    I see you have corrected the previous cause of auto suspension already. 

    I have fixed it now and reactivated your account and forms again.

    You may login to your account/username mitchellsmall  at https://www.jotform.com/login to see the updated status.

    Let us know if issue still persist.