My account is suspended

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    Asked on May 29, 2017 at 07:05 PM

    Now the form is not displaying, and the account says suspended when I try to log in??

    This is for my account login psisem

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    Answered on May 29, 2017 at 07:06 PM

    Upon examination of your account "psisem", I found that it is indeed suspended, because your form "Local Business Bots (Live Immersin)" is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations:

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this:


    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

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    Answered on May 30, 2017 at 02:31 AM

    I want to delete that form please and re-activate the account.

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    Answered on May 30, 2017 at 03:23 AM

    I have deleted and purged the form "Local Business Bots (Live Immersin)". I have now activated your account in good status. 

    If you need anything else, please contact us again. Thank you.

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    Answered on May 30, 2017 at 05:17 PM

    Thank you!