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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is suspended

    Asked by psiseminars on May 29, 2017 at 07:05 PM

    Now the form is not displaying, and the account says suspended when I try to log in??

    This is for my account login psisem

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 29, 2017 at 07:06 PM

    Upon examination of your account "psisem", I found that it is indeed suspended, because your form "Local Business Bots (Live Immersin)" is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization


    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

  • Profile Image

    Answered by psiseminars on May 30, 2017 at 02:31 AM

    I want to delete that form please and re-activate the account.

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    JotForm Support

    Answered by John_Benson on May 30, 2017 at 03:23 AM

    I have deleted and purged the form "Local Business Bots (Live Immersin)". I have now activated your account in good status. 

    If you need anything else, please contact us again. Thank you.

  • Profile Image

    Answered by psiseminars on May 30, 2017 at 05:17 PM

    Thank you!