What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is suspended.

    Asked by rminfoready on May 31, 2017 at 11:54 PM


    I'm having a similar issue because I am using jotform to build a mock-up of a website and used the words Username and Password. This form isn't actually going to be used by anyone; it's for design purposes only.


    If I change the name of these fields are you able to unsuspend my account?




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    JotForm Support

    Answered by ashwin_d on May 31, 2017 at 11:59 PM


    I did check your form and found that you have added fields like "User & Password" & login button which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again. Please note that you can use any other texts like "Key, Code"

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!

  • Profile Image

    Answered by rminfoready on June 01, 2017 at 12:57 AM