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    Being Charged $9 a month for an account but can't find the account

    Asked by marketingdiva on June 01, 2017 at 10:15 PM

    I do not know what account is associated with my payment that I am making, what do you need from me to find the account?

    Thanks,

    Nicole

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    JotForm Support

    Answered by Kevin_G on June 01, 2017 at 11:02 PM

    I have checked the accounts related to your IP address and I can see there is only one, the current account you used to open this thread, that has been upgraded, it's under the storage plan, but the price is $5 per month. 

    May be that the account is under the old pricing, since there is not a current subscription for $9, do you have any subscription ID or email that you have received from a charge? 

    We will be glad to check on our end and try to find why you're being charged. 

    Looking forward to your response.