What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Im locked out of my account

    Asked by megan  on June 02, 2017 at 06:24 PM

    I used the email sjtraubdds@aol.com to make an account for my employer. I created a long form and we are going to be paying customers once we launch our new site. Please help me reset the password and access this account I have tried multiple times but received no emails from jotform.

     

    best,

     

    Megan

    Page URL:
    https://form.jotform.us/71454403722147

  • Profile Image
    JotForm Support

    Answered by John_Benson on June 02, 2017 at 10:47 PM

    The email address (sjtraubdds@aol.com) is in the bounce list. That's the reason why the email is not receiving password reset instruction. 

    I have now removed the email from the bounce list. That should fix the issue. Also, I have sent you the password reset instruction. Please check your inbox or spam folder.

    Hope that helps. Thank you.