Im locked out of my account

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    megan 
    Asked on June 02, 2017 at 06:24 PM

    I used the email sjtraubdds@aol.com to make an account for my employer. I created a long form and we are going to be paying customers once we launch our new site. Please help me reset the password and access this account I have tried multiple times but received no emails from jotform.

     

    best,

     

    Megan

  • Profile Image
    John_Benson
    Answered on June 02, 2017 at 10:47 PM

    The email address (sjtraubdds@aol.com) is in the bounce list. That's the reason why the email is not receiving password reset instruction. 

    I have now removed the email from the bounce list. That should fix the issue. Also, I have sent you the password reset instruction. Please check your inbox or spam folder.

    Hope that helps. Thank you.