Im locked out of my account

I used the email sjtraubdds@aol.com to make an account for my employer. I created a long form and we are going to be paying customers once we launch our new site. Please help me reset the password and access this account I have tried multiple times but received no emails from jotform.

best,

Megan

The email address (sjtraubdds@aol.com) is in the bounce list. That's the reason why the email is not receiving password reset instruction. 

I have now removed the email from the bounce list. That should fix the issue. Also, I have sent you the password reset instruction. Please check your inbox or spam folder.

Hope that helps. Thank you.