What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I download Excel/CSV file with submissions from encrypted form

    Asked by wilmorefamilycenter on June 04, 2017 at 03:41 PM

    I can see the entries on the screen but when I go to download it as a CSV or a EXL it re-encrypts.  I tried removing the encryption and it makes it worse.

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    JotForm Support

    Answered by Mike on June 04, 2017 at 05:47 PM

    The form entries are being only decrypted in your browser. Our server does not have access to the decrypted entries, so there is no way to download the report with decrypted data.

    If you disable the encryption, you will be able to download the new form submissions without the encryption.

    If you need any further assistance, please let us know.