I've had to update my password several times, now I am locked out

  • Laura
    Asked on June 5, 2017 at 11:15 AM

    Hi,  I needed to update my password.  I tried to do 16 digit encrypted password 2'x and it wouldn't work.  So I reset it to a much easier one.  NOw it is telling me I had too many attempts and am locked out.

     

    Please reset my account so I can access it.

     

    Thank you,

    Laura LaFalce

    NY Health and Wellness

  • John_Benson
    Replied on June 5, 2017 at 12:52 PM

    If you're referring to this website URL: https://nyhealthandwellness.com/contact/. The account owner is NYHealthWellness and it is registered to the email address (info@nyhealthandwellness.com). 

    I checked the mail logs and I can see that password reset instruction was being sent successfully. 

    Ive had to update my password several times, now I am locked out Image 1 Screenshot 20

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