What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've had to update my password several times, now I am locked out

    Asked by Laura  on June 05, 2017 at 11:15 AM

    Hi,  I needed to update my password.  I tried to do 16 digit encrypted password 2'x and it wouldn't work.  So I reset it to a much easier one.  NOw it is telling me I had too many attempts and am locked out.


    Please reset my account so I can access it.


    Thank you,

    Laura LaFalce

    NY Health and Wellness

    Page URL:

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    JotForm Support

    Answered by John_Benson on June 05, 2017 at 12:52 PM

    If you're referring to this website URL: https://nyhealthandwellness.com/contact/. The account owner is NYHealthWellness and it is registered to the email address (info@nyhealthandwellness.com). 

    I checked the mail logs and I can see that password reset instruction was being sent successfully. 

    Please check your spam folder. If you see JotForms email, mark it as not spam. Thank you.