What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not getting notifications, and I keep getting a message that my email is on the bounce list.

    Asked by janroberson on June 05, 2017 at 08:19 PM

    I keep getting messages that my email is on the bounce list.  I always click on remove, but I keep getting the messages.  I'm not having any trouble  sending or receiving emails. 

    I don't have the forms on my website.. I use the Jotform site...

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    JotForm Support

    Answered by Kiran on June 06, 2017 at 12:31 AM

    I have checked the email history log and see that the emails are now sent without any issue. If you notice the issue again, please let us know before you remove the email address from the bounce list so that we can check for the exact error message that is causing the issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by TheDigitalOrchard on June 06, 2017 at 01:06 AM

    I've sent in a support message just now reporting a similar thing, and I provided the email headers which clearly show why the filtering is taking effect.

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    JotForm Support

    Answered by liyam on June 06, 2017 at 03:15 AM

    Hello TheDigitalOrchard,

    I see the thread you are referring to and is now currently being addressed by my colleague. Please give it a few and a response shall be provided.

    Thanks for your patience and we apologize for this inconvenience.

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    Answered by janroberson on July 08, 2017 at 07:18 PM

    I am still getting the bounce list message.... I haven't removed it from the bounce list. When I do remove it, it gets right back on it... I'm not having any other troubles with my email.

    Thank you

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    JotForm Support

    Answered by jonathan on July 08, 2017 at 09:30 PM

    I checked your form sent email and I did found your email in bounce list due to this reason

     

    As stated in Reason(s) it was due to your SMTP email client blocking jotform email.

    What I recommend you do is to add to your email whitelist the Jotmails IPs and domains.

    User guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I have removed the blocked email now so it should be fixed.

    Let us know if you need further assistance.