I'm not getting notifications, and I keep getting a message that my email is on the bounce list.

  • Profile Image
    janroberson
    Asked on June 05, 2017 at 08:19 PM

    I keep getting messages that my email is on the bounce list.  I always click on remove, but I keep getting the messages.  I'm not having any trouble  sending or receiving emails. 

    I don't have the forms on my website.. I use the Jotform site...

  • Profile Image
    Kiran
    Answered on June 06, 2017 at 12:31 AM

    I have checked the email history log and see that the emails are now sent without any issue. If you notice the issue again, please let us know before you remove the email address from the bounce list so that we can check for the exact error message that is causing the issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image
    TheDigitalOrchard
    Answered on June 06, 2017 at 01:06 AM

    I've sent in a support message just now reporting a similar thing, and I provided the email headers which clearly show why the filtering is taking effect.

  • Profile Image
    liyam
    Answered on June 06, 2017 at 03:15 AM

    Hello TheDigitalOrchard,

    I see the thread you are referring to and is now currently being addressed by my colleague. Please give it a few and a response shall be provided.

    Thanks for your patience and we apologize for this inconvenience.

  • Profile Image
    janroberson
    Answered on July 08, 2017 at 07:18 PM

    I am still getting the bounce list message.... I haven't removed it from the bounce list. When I do remove it, it gets right back on it... I'm not having any other troubles with my email.

    Thank you

  • Profile Image
    jonathan
    Answered on July 08, 2017 at 09:30 PM

    I checked your form sent email and I did found your email in bounce list due to this reason

     

    As stated in Reason(s) it was due to your SMTP email client blocking jotform email.

    What I recommend you do is to add to your email whitelist the Jotmails IPs and domains.

    User guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I have removed the blocked email now so it should be fixed.

    Let us know if you need further assistance.