Unlock my encrypted form submissions

  • MAGDS
    Asked on June 6, 2017 at 3:55 PM

    Is it possible for you to un-encrypt my encrypted data? I created/encrypted the form on my Apple but just recently switched to a Dell and now I cannot see my data at all. PLEASE HELP!

    Page URL: https://form.jotform.com/MAGDS/ss-aisr-cac-renewal-form
  • Kiran Support Team Lead
    Replied on June 6, 2017 at 5:13 PM

    It is required to upload the private key that was downloaded when the form is encrypted. Unfortunately, it is not possible to decrypt the form information without this key. Please check if you have stored this key somewhere in a safe place to upload.

    Please go through the guide below that can help you with more information on encrypted forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps!