What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unlock my encrypted form submissions

    Asked by MAGDS on June 06, 2017 at 03:55 PM

    Is it possible for you to un-encrypt my encrypted data? I created/encrypted the form on my Apple but just recently switched to a Dell and now I cannot see my data at all. PLEASE HELP!

    Page URL:
    https://form.jotform.com/MAGDS/ss-aisr-cac-renewal-form

  • Profile Image
    JotForm Support

    Answered by Kiran on June 06, 2017 at 05:13 PM

    It is required to upload the private key that was downloaded when the form is encrypted. Unfortunately, it is not possible to decrypt the form information without this key. Please check if you have stored this key somewhere in a safe place to upload.

    Please go through the guide below that can help you with more information on encrypted forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps!