What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong password. I am unable to sign in to my account.

    Asked by Amy on June 06, 2017 at 11:14 PM

    I have problem logging in. I've been using the same username and password all this while but suddenly it says that I've entered the wrong password. I have checked many times, including refreshing the page, switching off the Caps Lock and even using the virtual keyboard and it's still wrong. This has happened twice and going to be the third time now. This has caused inconveniences because this account is shared with other colleagues.


    What is the cause of this and how can I avoid this from happening again?

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    JotForm Support

    Answered by ashwin_d on June 07, 2017 at 02:19 AM

    Hello Amy,

    Upon checking, I found that your account username is "Shamiz". If you input correct username/email address and password, there is no reason why you should not be able to login to your JotForm account. 

    Are you still not able to login to your account? Can you please check with your colleagues if the account password is changed?

    We will wait for your response.

    Thank you!