What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submission payments

    Asked by Moms4Moms on June 07, 2017 at 09:53 AM

    I am confused how i have 6 payment submissions on the basic plan for the month already. I downgraded to the basic plan on 6/4 so shouldn't my submission count only be at 2? Do submission payments start over with 10 each month on the base plan?


    Please advise

    Thank you!


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    JotForm Support

    Answered by david on June 07, 2017 at 11:28 AM

    Submission counts do not reset when you upgrade or downgrade.  The counts reset on the first day of each month for all users.  Downgrading back to a free account would not give you a new set of submissions.