- Moms4MomsAsked on June 07, 2017 at 09:53 AM
I am confused how i have 6 payment submissions on the basic plan for the month already. I downgraded to the basic plan on 6/4 so shouldn't my submission count only be at 2? Do submission payments start over with 10 each month on the base plan?
- JotForm SupportdavidAnswered on June 07, 2017 at 11:28 AM
Submission counts do not reset when you upgrade or downgrade. The counts reset on the first day of each month for all users. Downgrading back to a free account would not give you a new set of submissions.