submission payments

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    Asked on June 07, 2017 at 09:53 AM

    I am confused how i have 6 payment submissions on the basic plan for the month already. I downgraded to the basic plan on 6/4 so shouldn't my submission count only be at 2? Do submission payments start over with 10 each month on the base plan?


    Please advise

    Thank you!


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    Answered on June 07, 2017 at 11:28 AM

    Submission counts do not reset when you upgrade or downgrade.  The counts reset on the first day of each month for all users.  Downgrading back to a free account would not give you a new set of submissions.