What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    checkbox in drop down widget

    Asked by MBWHS on June 07, 2017 at 09:11 PM

    Hi 

     

    We are having a rather perplexing issue.  We have been using jotform for a while in numerous different ways.  Some of the forms are completed by the same person multiple times per day, multiple days per week.  They have been working well for more than 6 months.  However all of a sudden two staff members can't get the drop down widget to work when they click on them - its like they are slightly greyed out?!  However other staff members are using the same form with no problem. 

    We have tried deleting the browsing history including the form filling part.

    I have added a link to one the forms affected.  It seems to be only affecting the drop down widget at the moment.

    could you please look into this and advise?

    thanks

    Katie

    Page URL:
    https://form.jotform.co/62348012915856

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 07, 2017 at 10:46 PM

    I just filled your form, and the Checkbox in Dropdown widgets can be filled without an issue:

    Please ask those two staff members to try using a different browser, and connection. Let us know if you have more questions.