What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where do I get a private key to view submissions?

    Asked by Johngeffel on June 08, 2017 at 01:21 PM
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    JotForm Support

    Answered by ashwin_d on June 08, 2017 at 02:37 PM

    Hello Johngeffel,

    When you enabled "Encryption" in your form and clicked "Create encryption key for me", jotform.key file must have been downloaded in your system. If you are using the same system where the file was download, most likely the file must be there in your system downloads folder.

    You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them Please look for section "What if we can not find the private key after downloading the same?".

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by Johngeffel on June 08, 2017 at 02:43 PM
    I searched through all my files and couldn’t find a file by this name.
    JOHN GEFFEL
    Lead Administrative Pastor
    john.geffel@rollinghills.org
    503.563.6314 direct
    ROLLING HILLS COMMUNITY CHURCH
    3550 SW Borland Road, Tualatin, OR 97062
    503.638.5900 | rollinghills.org
    My Public Calendar
    ...
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    Answered by Johngeffel on June 08, 2017 at 03:43 PM
    Also, I selected “I will provide a public key”, not "create encryption keys for me”. I did this because Jotforms displayed a message in red text that said I already had a “public key”.
    JOHN GEFFEL
    Lead Administrative Pastor
    john.geffel@rollinghills.org
    503.563.6314 direct
    ROLLING HILLS COMMUNITY CHURCH
    3550 SW Borland Road, Tualatin, OR 97062
    503.638.5900 | rollinghills.org
    My Public Calendar
    ...
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    JotForm Support

    Answered by BDAVID on June 08, 2017 at 05:19 PM

    If you lost the key, and you have receive encrypted submissions, please turn off the encryption feature. The already encrypted data is lost forever, as there is no way for us to decrypt it.