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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I associate my account to the company's account?

    Asked by Brian Moake  on June 08, 2017 at 01:39 PM

    After creating a new user, I received an email with links to create a new account. 

    I followed the link and created an account, but it created a "free" account that is not affiliated with the company account so I can not access the existing forms. 

     

     

    Page URL:
    www.jotform.com/signup?email=BMoake@stonegatesl.com

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 08, 2017 at 02:48 PM

    I have searched for account associated with your email but I only found a guest account.

    Please proceed with the signup in order to have a proper account that can be then set as a sub-account user of your company's account.

    For more information on sharing forms with sub-account users please see our guide here: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image

    Answered by Brian Moake  on June 08, 2017 at 04:43 PM
    I am starting over:
    [cid:image004.jpg@01D2E067.05160C30]
    I received a different email this time:
    [cid:image006.jpg@01D2E067.05160C30]
    There is no password included and requesting a password reset does nothing.
    Thank you,
    Brian Moake
    Sr. System Administrator
    StoneGate Senior Living, LLC
    [SG_logo_wtag]
    1500 Waters Ridge Drive, Suite 200
    Lewisville, TX 75057
    Office: 972.899.4345
    Fax: 972.899.4507
    BMoake@stonegatesl.com
    www.stonegatesl.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on June 08, 2017 at 06:23 PM

    If you are trying to add accounts as a sub-user, you would simply create a new free account and then share forms with that account:

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User