How do I associate my account to the company's account?

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    Brian Moake 
    Asked on June 08, 2017 at 01:39 PM

    After creating a new user, I received an email with links to create a new account. 

    I followed the link and created an account, but it created a "free" account that is not affiliated with the company account so I can not access the existing forms. 



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    Answered on June 08, 2017 at 02:48 PM

    I have searched for account associated with your email but I only found a guest account.

    Please proceed with the signup in order to have a proper account that can be then set as a sub-account user of your company's account.

    For more information on sharing forms with sub-account users please see our guide here:

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Brian Moake 
    Answered on June 08, 2017 at 04:43 PM
    I am starting over:
    I received a different email this time:
    There is no password included and requesting a password reset does nothing.
    Thank you,
    Brian Moake
    Sr. System Administrator
    StoneGate Senior Living, LLC
    1500 Waters Ridge Drive, Suite 200
    Lewisville, TX 75057
    Office: 972.899.4345
    Fax: 972.899.4507
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    Answered on June 08, 2017 at 06:23 PM

    If you are trying to add accounts as a sub-user, you would simply create a new free account and then share forms with that account: