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Brian MoakeAsked on June 8, 2017 at 1:39 PM
After creating a new user, I received an email with links to create a new account.
I followed the link and created an account, but it created a "free" account that is not affiliated with the company account so I can not access the existing forms.
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AIDANReplied on June 8, 2017 at 2:48 PM
I have searched for account associated with your email but I only found a guest account.
Please proceed with the signup in order to have a proper account that can be then set as a sub-account user of your company's account.
For more information on sharing forms with sub-account users please see our guide here: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User
I hope this helps. If you need further assistance please let us know. Thank you.
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Brian MoakeReplied on June 8, 2017 at 4:43 PMI am starting over:
[cid:image004.jpg@01D2E067.05160C30]
I received a different email this time:
[cid:image006.jpg@01D2E067.05160C30]
There is no password included and requesting a password reset does nothing.
Thank you,
Brian Moake
Sr. System Administrator
StoneGate Senior Living, LLC
[SG_logo_wtag]
1500 Waters Ridge Drive, Suite 200
Lewisville, TX 75057
Office: 972.899.4345
Fax: 972.899.4507
BMoake@stonegatesl.com
www.stonegatesl.com
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David JotForm SupportReplied on June 8, 2017 at 6:23 PM
If you are trying to add accounts as a sub-user, you would simply create a new free account and then share forms with that account:
https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User