- Brian MoakeAsked on June 08, 2017 at 01:39 PM
After creating a new user, I received an email with links to create a new account.
I followed the link and created an account, but it created a "free" account that is not affiliated with the company account so I can not access the existing forms.
- AIDANAnswered on June 08, 2017 at 02:48 PM
I have searched for account associated with your email but I only found a guest account.
Please proceed with the signup in order to have a proper account that can be then set as a sub-account user of your company's account.
For more information on sharing forms with sub-account users please see our guide here: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User
I hope this helps. If you need further assistance please let us know. Thank you.
- Brian MoakeAnswered on June 08, 2017 at 04:43 PMI am starting over:
I received a different email this time:
There is no password included and requesting a password reset does nothing.
Sr. System Administrator
StoneGate Senior Living, LLC
1500 Waters Ridge Drive, Suite 200
Lewisville, TX 75057
- JotForm SupportdavidAnswered on June 08, 2017 at 06:23 PM
If you are trying to add accounts as a sub-user, you would simply create a new free account and then share forms with that account: