How do I associate my account to the company's account?

After creating a new user, I received an email with links to create a new account. 

I followed the link and created an account, but it created a "free" account that is not affiliated with the company account so I can not access the existing forms. 

 

 

I have searched for account associated with your email but I only found a guest account.

Please proceed with the signup in order to have a proper account that can be then set as a sub-account user of your company's account.

For more information on sharing forms with sub-account users please see our guide here: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

I hope this helps. If you need further assistance please let us know. Thank you.

I am starting over:
[cid:image004.jpg@01D2E067.05160C30]
I received a different email this time:
[cid:image006.jpg@01D2E067.05160C30]
There is no password included and requesting a password reset does nothing.
Thank you,
Brian Moake
Sr. System Administrator
StoneGate Senior Living, LLC
[SG_logo_wtag]
1500 Waters Ridge Drive, Suite 200
Lewisville, TX 75057
Office: 972.899.4345
Fax: 972.899.4507
BMoake@stonegatesl.com
www.stonegatesl.com
...

If you are trying to add accounts as a sub-user, you would simply create a new free account and then share forms with that account:

https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User