My form keeps failing when I try to preview or publish it

  • seahorseacademy
    Asked on June 8, 2017 at 3:45 PM

    Hi,

    I keep getting an error message when I try to publish my form. It keeps telling me the form failed. How do I fix this problem?

    Thank you!

  • jonathan
    Replied on June 8, 2017 at 5:32 PM

    I was able to reproduce the issue on your form and even on my clone version of the form as well.

    My form keeps failing when I try to preview or publish it Image 1 Screenshot 50

    My form keeps failing when I try to preview or publish it Image 2 Screenshot 61

     

     

    I found that it was being caused by the e-signature widgets on the form.

    I removed all the existing E-signature widgets on the form and replaced with Smooth signature widget and the form loads successfully.

    My form keeps failing when I try to preview or publish it Image 3 Screenshot 72

    My form keeps failing when I try to preview or publish it Image 4 Screenshot 83

     

    Please try the fix on your form also. Let us know if it still did not resolve the issue.

     

  • jonathan
    Replied on June 8, 2017 at 5:39 PM

    After doing more test I found that removing and adding back the E-signature widget will also work. So you do not actually have to use a different signature widget to fix it.

    Let us know if issue persist.