What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form keeps failing when I try to preview or publish it

    Asked by seahorseacademy on June 08, 2017 at 03:45 PM

    Hi,

    I keep getting an error message when I try to publish my form. It keeps telling me the form failed. How do I fix this problem?

    Thank you!

    Page URL:
    https://form.jotform.us/71088701670153

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    JotForm Support

    Answered by jonathan on June 08, 2017 at 05:32 PM

    I was able to reproduce the issue on your form and even on my clone version of the form as well.

     

     

    I found that it was being caused by the e-signature widgets on the form.

    I removed all the existing E-signature widgets on the form and replaced with Smooth signature widget and the form loads successfully.

     

    Please try the fix on your form also. Let us know if it still did not resolve the issue.

     

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    JotForm Support

    Answered by jonathan on June 08, 2017 at 05:39 PM

    After doing more test I found that removing and adding back the E-signature widget will also work. So you do not actually have to use a different signature widget to fix it.

    Let us know if issue persist.