What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Sandbox not working?

    Asked by riverside_csc on June 09, 2017 at 10:18 AM


    I am trying to test the functionality of the form I have designed.

    I have Sandbox mode switched on but when I get to test it I am unable to login to PayPal at all (I've tried several logins I have for different accounts).

    So I can't "go live" with the form until test it properly - i.e. complete the PayPal payment and triggger the confirmation emails etc out of JotForm.

    Thanks in advance


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    JotForm Support

    Answered by liyam on June 09, 2017 at 12:17 PM

    Hello Steve,

    Just to make sure, do you have already your Paypal Sandbox account? The live account and Sandbox account are two different accounts.

    If you have not created a sandbox account as of yet, you can create one via https://developer.paypal.com/ and then create accounts on your dashboard.

    Once you have created sandbox accounts, you can use those email address as your merchant account for sandbox mode of your form submissions.