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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I make credit card info conditional?

    Asked by johnlujan on June 12, 2017 at 01:19 PM

    I have selections on page 1 that options 1-3 do not require payment but option 4 does. I set up a page 2 with Stripe integration that is conditional IF selecting option 1-3 skip the second page but if selecting option 4, go to page 2 for payment. I also set a condition if choosing option 1-3 to unrequire page 2. However, each time I get to the submit page I get the message that credit card info needs to be complete. 


    Please advise.


    Thank you for your help

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    JotForm Support

    Answered by BJoanna on June 12, 2017 at 02:38 PM

    Product inside of your payment field is selected by default and because of that you are getting mentioned error message. 

    To resolve you issue you will need to set to NO Selected by Default option inside of Product Settings. 

    In this case you can require My Products field if option 4 is selected.

    Here is my demo form: https://form.jotformpro.com/71626054180956 

    Feel free to test it. 

    Let us know if you need further assistance.