How do I make credit card info conditional?

  • johnlujan
    Asked on June 12, 2017 at 1:19 PM

    I have selections on page 1 that options 1-3 do not require payment but option 4 does. I set up a page 2 with Stripe integration that is conditional IF selecting option 1-3 skip the second page but if selecting option 4, go to page 2 for payment. I also set a condition if choosing option 1-3 to unrequire page 2. However, each time I get to the submit page I get the message that credit card info needs to be complete. 

     

    Please advise.

     

    Thank you for your help

    Jotform Thread 1170783 Screenshot
  • BJoanna
    Replied on June 12, 2017 at 2:38 PM

    Product inside of your payment field is selected by default and because of that you are getting mentioned error message. 

    To resolve you issue you will need to set to NO Selected by Default option inside of Product Settings. 

    How do I make credit card info conditional? Image 1 Screenshot 30

    In this case you can require My Products field if option 4 is selected.

    How do I make credit card info conditional? Image 2 Screenshot 41

    Here is my demo form: https://form.jotformpro.com/71626054180956 

    Feel free to test it. 

    Let us know if you need further assistance.