- shannongilbertAsked on June 12, 2017 at 04:02 PM
It says that form is created and I click open and nothing opens in excel.
- JotForm SupportliyamAnswered on June 12, 2017 at 05:11 PM
I just made a test download of my form submissions to Excel but I did not encounter any problems. Can you confirm that an excel document was downloaded? If so, can you go to the directory of the file where it was downloaded and open the said file?
- shannongilbertAnswered on June 13, 2017 at 06:43 AMYes. It shows the file downloaded but it is a blank file,
Sent from my iPhone
- JotForm SupportliyamAnswered on June 13, 2017 at 08:09 AM
I just made a test download of submissions to Excel but I was not able to replicate the problem. Can you try downloading again?