What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not downloading to excel

    Asked by shannongilbert on June 12, 2017 at 04:02 PM

    It says that form is created and I click open and nothing opens in excel.

    Page URL:
    https://form.jotformpro.com/70114582557961

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    JotForm Support

    Answered by liyam on June 12, 2017 at 05:11 PM

    I just made a test download of my form submissions to Excel but I did not encounter any problems. Can you confirm that an excel document was downloaded? If so, can you go to the directory of the file where it was downloaded and open the said file?

    Thanks.

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    Answered by shannongilbert on June 13, 2017 at 06:43 AM
    Yes. It shows the file downloaded but it is a blank file,
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by liyam on June 13, 2017 at 08:09 AM

    I just made a test download of submissions to Excel but I was not able to replicate the problem. Can you try downloading again?

    Thanks.