Why are you changing my defaults??

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    Asked on June 12, 2017 at 04:38 PM

    Why do you keep overriding my chosen settings and changing my default setting to version 4? I have had terrible documented problems with my forms being rendered completely useless by the forced conversion to version 3 and am for the third time trying to rewrite my forms to restore the functionality I had before version 4 was rolled out even in Beta. Each time, my current forms are corrupted somehow and all of the conditions are useless and cannot be edited, deleted or changed, forcing me to essentially start over.  I like this platform but this is the third time I've had to restore my own forms without any support response other than "developer is looking at it" and I'm practically bald from pulling my hair out. I do not code or provide tech support for a living and this is causing me to spend way too many hours just undoing the damage. Please please PLEASE stop tinkering with the settings.  

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    Answered on June 12, 2017 at 05:33 PM

    I'm sorry to hear that you've been struggling with your forms. However, please note that we don't enforce any changes on account unless made by the users themselves. Furthermore, switching to V4 shouldn't cause any loss in data and functionality. 

    Apologies for any inconvenience caused, and we're always happy to help if you have any issues, so please don't hesitate to contact us.