What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Square issued a receipt to the applicants but the payments are missing to our account

    Asked by msheary on June 12, 2017 at 04:59 PM

    What happens if an application accepts a payment and issues a confirmation and the money is not actually received?

    Working as a non-profit summer camp we used jotform to collect payments for our summer camp. We now realized that forms issued receipts for payments via square, however none of the payments we received in our account. How is this resolved?

  • Profile Image
    JotForm Support

    Answered by Welvin on June 12, 2017 at 05:44 PM

    You can see the Transaction IDs are generated. This means that payments are made and received. You may consider asking Square support regarding these transactions, present them the IDs.

    Your integration is correct. Maybe, you are viewing a different Square business account? You have selected "dsantana@gmys.org" as the Business Location in the integration. Please check if this is the account that you are currently viewing on Square. 

  • Profile Image

    Answered by msheary on June 12, 2017 at 06:07 PM

    After calling Square they said it was an issue with the API...how do I contact jotform directly to inquire about an investigation. My non-profit not has send and received payment confirmations for thousands of dollars with no actual funds being deposited into our accounts. HELP!!!

  • Profile Image
    JotForm Support

    Answered by david on June 12, 2017 at 06:32 PM

    As far as I can tell, your form is accepting submissions.  Have you connected to the correct Square account?  The transaction ID's are listed in with your submission data:

    https://www.jotform.com/help/269-How-to-view-Submissions

    You should be able to contact Square with those ID's to see where the payments are being sent.