What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my account is suspended.

    Asked by Sokhna Diouf  on June 13, 2017 at 11:19 AM

    Dear, ,

    I have opened an account on your site JotForm in which I have already created questionnaires to follow up the activities of my institution. I respect your terms of use of free access.

    Today, I wanted to continue my work, and access was refused. Could you help me access my account?

    Thank you in advance.

  • Profile Image
    JotForm Support

    Answered by Sven on June 13, 2017 at 12:09 PM

    Your account has been autosuspended due to suspected phishing activity, I checked your forms and I confirm that they're clear and compliant with our terms of use. 

    I have re-activated your account, you should be able to use it now without issue.