What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    lost private key

    Asked by txtita on June 13, 2017 at 03:44 PM
    Page URL:
    casita.michunche.com

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    JotForm Support

    Answered by aubreybourke on June 13, 2017 at 04:25 PM

    Try and find your private key. Its usually called "jotform.key" and its usually in your "Downloads" folder. Search your computer because without the key you cannot access your encrypted submissions.

     

    If you cant find your key you have two options:

    1. Create new keys (Note: you will only be able to accesss new submission data, the data previously encrypted cannot be accessed)

    Encrypted Forms and How to Use Them

     

    2. Turn off encyption (Note: you will only be able to accesss new submission data, the data previously encrypted cannot be accessed)