What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    STMP Sender: Forms not being emailed to me

    Asked by mchbrk on June 15, 2017 at 09:14 AM



    The forms are not being emailed to me. They were working yesterday but not today. I have checked that the email is not on the spam list.


    Please help

    Page URL:

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    Answered by mertkeskin on June 15, 2017 at 09:42 AM

    Hi Mchbrk,

    Thanks for contacting us.

    If you are not being emailed from your form, your email may has bouncing problem.


    So, if you look this guide and follow these steps, you can prevent this issue:

    How to setup email alerts to prevent email bouncing related issues


    And if you do not want to face with this kind of problems again, you should look this guide:



    Let us know if you  need further assistance. Thank you.


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    Answered by Michael Burke on June 15, 2017 at 09:56 AM

     I have checked the Bounce List several times and my email is not on it, that's what I meant when I said that the email was not on the Spam list. Here's the URL of one of the forms: https://secure.jotform.us/form/42736497637166 

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    JotForm Support

    Answered by Mike on June 15, 2017 at 10:49 AM

    Please accept our sincere apologies for the inconveniences you are facing.

    We have recently applied a fix for the SMTP sender, could you please let us know if the issue is fixed now on your end?

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    Answered by mchbrk on June 15, 2017 at 10:54 AM

    Seems to be working fine now. Thank you

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    Answered by StudioBe on June 15, 2017 at 11:34 AM

    It is not fixed! I am having the same issue!!
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    JotForm Support

    Answered by John_Benson on June 15, 2017 at 01:03 PM


    We will be addressing your issue to a new thread so we can properly assist you. Please wait for our response shortly on this URL: https://www.jotform.com/answers/1174634

    Thank you.