What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My users report that they can't fill out the form on a tablet

    Asked by williamsinclair on June 17, 2017 at 11:01 AM
    I often get emails saying that people can't seem to access the form or fill it out properly on a tablet. Once they get to a computer then they are okay. Why is this?
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    JotForm Support

    Answered by AIDAN on June 17, 2017 at 11:31 AM

    That depends on the issues they're having. For example if they are having difficulties loading the form, then it could be related to a temporary problem with internet connection on that device, as when they switch to a computer the internet service provider may differ, resulting in a different connectivity experience.

    Please consider asking your form users to elaborate on the specific issues they face, ideally with screenshots or so, as that would allows us to inspect them and assist you better.