I have a paid membership yet there are still JotForm ads on my forms

  • Profile Image
    henke_firesoul
    Asked on June 18, 2017 at 09:14 AM

    Hello,

     

    I'm not happy with you putting up adds in the forms even if I am a paying member. Can you remove them or do I need to find another form application to be able fo have a website without adds?

    Thank you!

     

    /Henrik

  • Profile Image
    AIDAN
    Answered on June 18, 2017 at 10:50 AM

    First of all please accept my apologies for any inconvenience.

    Please note that our JotForm branding is enabled by default on account creation, and we provide an option to remove it for upgraded accounts.

    As you have an upgraded account, please follow these steps to remove the JotForm branding:

    1. Login then open your account settings page: https://www.jotform.com/myaccount/settings

    2. Uncheck the "JotForm Branding" box:

    I hope this helps. If you need further assistance please let us know. Thank you.