What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Zip Code field sometimes adds "United States" which causes error in posting.

    Asked by tapster13 on June 18, 2017 at 08:25 PM

    Thanks! This is a real annoying bug with the "Zip" field that is being a nuisance.

    Is there a better way to collect zip code?

     

    Right now we took the "address" app and got rid of all the address options except "Zip". You can see this on ANY of our current forms.

    So 90% of the time it works fine. Someone enters a zip and it posts that value as a 5 digit zip code. Its mind boggling... but 10% of the time it tries to post the data as a 5 digit zip code AND "United States" as a value. We have NO IDEA why its adding "United States" to the box only some of the times... but it is causing posting errors.

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    JotForm Support

    Answered by liyam on June 18, 2017 at 09:58 PM

    The problem you are experiencing can be due to the autocomplete setting on your browser. You can check out this page I found online to know how to remove this:

    https://www.computerhope.com/issues/ch000553.htm

    If the problem persists, please let us know.