What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why are we not receiving forms that have been submitted?

    Asked by shoprala on June 20, 2017 at 10:31 AM

    We are not receiving forms that have been submitted and we don't know why. We are under our limit.

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    JotForm Support

    Answered by aubreybourke on June 20, 2017 at 10:53 AM

    I checked your account and it says you are using six forms out of an available five forms. This does not affect the operation of your exisiting forms. They will continue to work. However you will be unable to create new forms.

    I have cleared your form cache, recalculated your submissions, and fixed your folders. So please try and submit a form now. And if you are still experiencing problems then get back to us.





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    Answered by shoprala on June 20, 2017 at 11:43 AM
    Thank you for you help and quick response!