What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submissions Not Going To Set Email

    Asked by andreolukas on June 21, 2017 at 02:21 AM

    Not on the bounce list. Not sure if previous ticket was sent.

    I have two forms - not sure if you can check my account.

    Two websites:



    Two email addresses:




    Please let me know what I can do.


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    JotForm Support

    Answered by Mike_G on June 21, 2017 at 05:11 AM

    We would like to apologize for any inconvenience. We will be glad to help you with your concern. In order for me to do so, I have checked your account's mail logs, however, I have not seen any failed email attempts.

    Also, I have checked how the email notification/autoresponder in your form is set up and I noticed that you are using your own email addresses as senders (SMTP). This means that the email address you are using is the one that is sending the notification/autoresponder to its recipient.

    I would also suggest you contact your email service provider to have this checked.

    If you have any further questions or concerns, please feel free to contact us again anytime.