- andreolukasAsked on June 21, 2017 at 02:21 AM
- JotForm SupportMike_GAnswered on June 21, 2017 at 05:11 AM
We would like to apologize for any inconvenience. We will be glad to help you with your concern. In order for me to do so, I have checked your account's mail logs, however, I have not seen any failed email attempts.
Also, I have checked how the email notification/autoresponder in your form is set up and I noticed that you are using your own email addresses as senders (SMTP). This means that the email address you are using is the one that is sending the notification/autoresponder to its recipient.
I would also suggest you contact your email service provider to have this checked.
If you have any further questions or concerns, please feel free to contact us again anytime.