Form Submissions Not Going To Set Email

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    andreolukas
    Asked on June 21, 2017 at 02:21 AM

    Not on the bounce list. Not sure if previous ticket was sent.

    I have two forms - not sure if you can check my account.

    Two websites:

    www.aceofstrings.com

    www.andreoesguerra.com

    Two email addresses:

    andreolukas@aceofstrings.com

    andreolukas@gmail.com

     

    Please let me know what I can do.

    Andreo

  • Profile Image
    Mike_G
    Answered on June 21, 2017 at 05:11 AM

    We would like to apologize for any inconvenience. We will be glad to help you with your concern. In order for me to do so, I have checked your account's mail logs, however, I have not seen any failed email attempts.

    Also, I have checked how the email notification/autoresponder in your form is set up and I noticed that you are using your own email addresses as senders (SMTP). This means that the email address you are using is the one that is sending the notification/autoresponder to its recipient.

    I would also suggest you contact your email service provider to have this checked.

    If you have any further questions or concerns, please feel free to contact us again anytime.