"Form Analytics" does not display the data correctly.

  • Profile Image
    alphonseblum
    Asked on June 21, 2017 at 02:57 AM

    Hi,

    Yesterday i add the google analytics widget on my form. I had 3 submission on my form, but your analytics records 0 views.

    Does that mean when we add google analytics widget we have no more your stats ?


    Thank you,

     

    Alphonse

     

  • Profile Image
    ashwin_d
    Answered on June 21, 2017 at 05:36 AM

    Hello Alphonse,

    I am not sure if I have understood your issue correctly. Do you mean to say that you have received 3 submissions yesterday but form analytics does not display it correctly. I did check your form's analytics report and it does display form views and responses received correctly. Please check the screenshot below:

     

    Please note that adding google analytics widget in form will not cause any issue with "Form Analytics" report.

    I would suggest you to please check your "Form Analytics" report again and get back to us if it does display the data correctly.

    Thank you!

  • Profile Image
    alphonseblum
    Answered on June 21, 2017 at 05:41 AM

    Hi,


    Thank you for your answer.  I just recheck, and you are right.

    But when i checked this morning, i had 0 views & 3 responses. Maybe data were not available at this time.

    Anyway, its working now !

     

    Have a nice day

  • Profile Image
    WilliamR
    Answered on June 21, 2017 at 06:27 AM

    It's nice to hear that everything is working now. Should you have any other concerns, feel free to contact us anytime.