What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    "Form Analytics" does not display the data correctly.

    Asked by alphonseblum on June 21, 2017 at 02:57 AM


    Yesterday i add the google analytics widget on my form. I had 3 submission on my form, but your analytics records 0 views.

    Does that mean when we add google analytics widget we have no more your stats ?

    Thank you,




    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 21, 2017 at 05:36 AM

    Hello Alphonse,

    I am not sure if I have understood your issue correctly. Do you mean to say that you have received 3 submissions yesterday but form analytics does not display it correctly. I did check your form's analytics report and it does display form views and responses received correctly. Please check the screenshot below:


    Please note that adding google analytics widget in form will not cause any issue with "Form Analytics" report.

    I would suggest you to please check your "Form Analytics" report again and get back to us if it does display the data correctly.

    Thank you!

  • Profile Image

    Answered by alphonseblum on June 21, 2017 at 05:41 AM


    Thank you for your answer.  I just recheck, and you are right.

    But when i checked this morning, i had 0 views & 3 responses. Maybe data were not available at this time.

    Anyway, its working now !


    Have a nice day

  • Profile Image

    Answered by WilliamR on June 21, 2017 at 06:27 AM

    It's nice to hear that everything is working now. Should you have any other concerns, feel free to contact us anytime.